GENERAL CONDITIONS OF SALE
By making any purchase through this Website www.blossomgioielli.com, you fully accept these " General Conditions of Sale ", therefore we invite you to read them carefully: they constitute the contractual discipline applicable in the relationships between the Buyer and Blossom Gioielli , with registered office in Via G. Matteotti, 36 San Giorgio a Cremano 80046, VAT number 02985620596.
Blossom Gioielli offers a wide range of products and services and therefore you may be subject to detailed contractual regulations related to the product/service you specifically purchased: in the event of a conflict, the detailed regulations will prevail.
Blossom Gioielli is considered the selling party or the " Seller " within the scope of these general conditions of sale. The Seller is the person responsible for every sale concluded through this Website, therefore we inform you that the BLOSSOM GIOIELLI Customer Service is at your complete disposal Whatsapp Number 338 1557633 – E-mail: email@example.com for all problems that may arise, including requests for information and the legal guarantee obligations specified below.
Art. 1 – Purchase methods and procedure.
In the negotiating capacity of " Buyer ", you can select one or more products from those present on the Site and, only where these are available in the Blossom Gioielli online catalogue, can you add them to your " Cart ".
The online purchase procedure, in fact, allows you to easily navigate between the products, to select them and to easily choose, step by step, also the shipping/delivery methods with the relative and specific price quotation and the payment method you choose. preferred (among those available).
At the end of the procedure, you will be provided with a summary of the data provided, the products selected and the shipping and payment options chosen, so that you yourself can verify the contents of the order: only then will you be asked for definitive consent or a specific confirmation of the electronic transmission of the order (so-called " Order ").
The order is considered as a contractual purchase proposal addressed to Blossom Gioielli
Upon receipt of the Order, Blossom Gioielli sends the Buyer an acceptance email message (so-called " Order Confirmation "), provided with an identification code, summarizing the selected products, shipping and payment methods.
Blossom Gioielli guarantees timely communication even in the event of non-acceptance of the Order.
We invite you to carefully examine and keep the Order Confirmation and the identification code related to it, also in order to correctly route any subsequent requests for support and/or assistance.
The Order Confirmation is transmitted electronically to the e-mail address provided by the Buyer during the purchase procedure.
However, the right of withdrawal is without prejudice to the terms and conditions set out in the following art. 2.
Art. 2 – Right of withdrawal.
As required by law, where the Buyer is a Consumer (i.e. where he is not operating within the scope of his own entrepreneurial, commercial or artisanal activity) he has the right to withdraw from any distance selling contract or contract negotiated away from business premises.
If you are a Consumer you therefore have the right to withdraw from the contract, without giving reasons, within 14 days.
The withdrawal period expires 14 days after the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you are required to inform Blossom Gioielli of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail).
To comply with the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Art. 3 – Effects of withdrawal.
If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery from offered to us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a consequence of such reimbursement.
The refund may be suspended until the goods are received or until the Consumer Purchaser demonstrates that he has sent the goods back, whichever is earlier.
Keep in mind that, in the event of withdrawal, you are required to return the products to Blossom Gioielli, according to the methods set out in Article 5, no later than 14 days from the day on which you communicated the withdrawal. You will also have to pay the direct costs of returning the products.
Please pay particular attention when handling the products as you could be held responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods received.
Art. 4 – Exceptions to the right of withdrawal
The right of withdrawal does not apply in case of:
– service contracts after the complete provision of the service if the execution began with the express agreement of the Consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the Professional;
– supply of goods made to measure or clearly personalized;
– supply of goods that risk deteriorating or expiring rapidly;
– supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
– supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
Art. 5 – Return policies (“ How to return a product ”)
In the event of exercise of the right of withdrawal by the Consumer Buyer, according to the methods illustrated in these General Conditions of Sale, Blossom Gioielli contacts [ within 3 days ] the Customer, communicating the shipping address:
Blossom Jewels by Caprile Mariachiara
Via Mario Pomilio, 9 – 80147 – Naples (NA).
All direct shipping costs relating to the return of the product are borne by the Customer.
Please take into due consideration the fact that the purchased product must be returned intact and in its entirety, complete with all its original accessories and spare parts, including packaging, manuals and accompanying documentation.
To limit damage to the original packaging, we recommend, when possible, placing it in a second box.
The shipment, until the certificate of receipt in the Seller's warehouse, is under the complete responsibility of the Customer: in the event of damage to the goods during transport, the Seller will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow them to file a timely complaint against the courier they have chosen and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request.
The Seller is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its return, the product will be examined to assess any damage or tampering not resulting from transport, which will be charged to the Customer.
Art. 6 – Payments
Payments in execution of sales contracts stipulated through the Site can be made exclusively through the tools illustrated to the Customer during the online purchase procedure.
If the Customer proceeds to purchase the products by paying the price by credit card, the relevant banking institution will immediately verify the validity of the credit card.
The information relating to the buyer's credit card is transmitted via a secure connection directly to the website of the banking institution that manages the transaction, is acquired by the latter upon request of the Seller and used to proceed with payment transactions.
Art. 7 – Shipping of products and accounting documentation.
The Seller can accept orders exclusively for delivery in the national territories indicated in the options available during the online purchase procedure. The seller has the right not to accept orders for delivery to islands or remote locations. We do not accept shipments to PO Boxes.
Shipping costs are automatically calculated during the online purchase procedure and are known to the Customer before his definitive consent and confirmation of the electronic transmission of the Order: all deliveries of the products are at the risk of the Seller: the risk will be transferred to the Customer upon delivery of the products to the Buyer or to a designated third party, carried out by the freight forwarder, carrier or other agent appointed by the Seller for delivery.
The recipient of the goods is responsible for paying the taxes and customs duties required by the legislation in force in the territory of destination of the goods.
Without prejudice to the provisions of article 8, no liability of any kind can be attributed by the Buyer to the Seller in the event of a delay in processing the order or in delivering the products caused by causes not attributable to the conduct of the Seller himself.
Unless otherwise communicated to the Customer, delivery of the products is intended to be at street level: the presence of the Customer or his representative is always required in the place indicated by the same and on the expected delivery day.
Upon delivery of the products by the appointed courier, the Customer is required to check: (a) that the number of packages delivered corresponds to what is indicated in the transport document and (b) that the packaging is intact and not damaged or otherwise altered, even in the closing materials.
Any damage to the packaging and/or products or the mismatch in the number of packages or indications must be immediately reported by the Customer, by affixing the writing " accepted with reserve " on the courier's delivery receipt.
Furthermore, without prejudice to the terms given by the Guarantee of the products sold by Blossom Gioielli, the Customer undertakes to promptly report - and in any case no later than 8 (eight) days from the date of delivery to the "BLOSSOM GIOIELLI" Customer Service - any possible problem inherent to the physical integrity, correspondence or completeness of the products received.
In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the Order, the Order will be automatically cancelled; in this case the Seller will refund the sum received as payment, net of the costs for attempted and unsuccessful shipping.
For each contract the Seller will issue a delivery note (DDT) or, for those Customers (non-Consumers) who have and have entered their VAT number in the personal data relating to the order, an invoice relating to the products that will be shipped.
For the issuance of the invoice, the information provided by the Customer at the time of the order is valid: no change in the invoice will be possible after its issuance nor will it be possible to issue an invoice after the order has been processed to Customers who have not provided your VAT number at the time of the Order.
Art. 8 – Availability of products, delivery times and pricing policies
All prices of products in the Blossom Gioielli online catalog are inclusive of VAT, applicable in accordance with the law.
On the presentation page of each product there is information on its relative availability.
Please consider that the estimated times for shipping and delivery of the products are purely indicative and not exhaustive, therefore, complaints relating to products delivered promptly or within 30 days from the Confirmation of delivery will not be accepted under any circumstances. 'Order.
Blossom Gioielli, despite every effort made to constantly update and verify its online catalogue, cannot exclude the possibility that a material error or other technical inconvenience relating to the prices indicated may sometimes occur.
Should it happen that the price indicated in the online catalog is lower than the correct one, Blossom Gioielli will contact you to verify whether you still wish to purchase the product at its correct and effective price, otherwise the order cannot be accepted and processed by Blossom Gioielli.
On the contrary, if it were to happen that the price indicated in the online catalog is higher than the correct and actual one, Blossom Gioielli will charge only the correct price, processing the order and shipping the item.
Art. 9 – Guarantee on products coming from Blossom Gioielli and limitations of liability
As required by law, the guarantee on products sold by Blossom Gioielli varies depending on whether the Customer is a Consumer or a Professional (Consumer means the Customer who does not make the purchase as part of his own entrepreneurial, commercial or artisanal activity) .
If you are a Consumer, you benefit from the " Legal guarantee of conformity " to which the seller is required by law on every good sold: You will have the right to have the conformity of the good restored without charge through repair or replacement, or, if this is not possible, to a reduction in the purchase price or termination of the contract.
Breakages or damage to the goods due to improper use of the goods are not included among the defects of conformity.
Blossom Gioielli is therefore liable for defects of conformity only if they appear within two years from the date of delivery of the goods to the Consumer.
In any case, you will have the burden of reporting the lack of conformity within two months of its discovery, under penalty of losing the warranty right.
In the event that you find a lack of conformity on the goods purchased from Blossom Gioielli, please contact BLOSSOM GIOIELLI Customer Service by telephone – Number 338 1557633 – E-mail: firstname.lastname@example.org who will be able to provide you with any type of information useful for the quickest and most effective resolution of any problems that arise.
Please pay particular attention to the fact that Blossom Gioielli cannot, however, be held responsible in the event of non-substantial differences between the items purchased and their descriptions and illustrative images present in the online catalogue.
Blossom Gioielli, except in the proven case of willful misconduct or gross negligence, will be liable only for direct and foreseeable damages at the time of conclusion of the sales contract.
Consequently, it cannot be held responsible for any losses suffered, lost profits or any other damage that is not a foreseeable, immediate and direct consequence of the non-compliance.
Art. 11 – Applicable law and competent court
The Purchase Contract between the Customer and Blossom Gioielli is understood to be concluded in Italy and is therefore governed by Italian law.
The Judicial Authority of Naples will be competent for any dispute, with the exception of disputes with Consumers which will instead be the responsibility of the Judicial Authority of the place of residence or domicile of the Consumer Customer.
Art 12 – Alternative dispute resolution .
Alternative dispute resolution is the term used to describe all the different ways of resolving a dispute, excluding legal remedies: typically a third party above the parties is used to act as an intermediary between the Seller and the Buyer.
In compliance with community legislation, we highlight the platform for online dispute resolution (ODR) at Union level to resolve disputes concerning contractual obligations deriving from online sales or service contracts between consumers resident in the Union and professionals in an extrajudicial context. established in the Union: http://ec.europa.eu/consumers/odr/